The Connecticut Orthopaedic Specialist Surgery Center is a state-of-the-art outpatient surgery center that specializes in orthopaedics. We have over 30 prominent orthopaedic surgeons intent on providing you with high quality surgical procedures in a comfortable and friendly environment.
Click on the following sections to view more information about the various stages of surgery. If you have any questions, please call 203.483.2024 to speak to a nurse.
Connecticut Orthopaedic Specialists Surgical Center presents a Patient's Bill of Rights with the expectation that observance of these rights will contribute to more effective patient care and greater satisfaction for the patient, his/ her physician, and the organization. It is recognized that a personal relationship between the physician and the patient is essential for the provision of proper medical care. The traditional physician-patient relationship takes a new dimension when care is rendered within an organizational structure. Legal precedent has established that the facility itself also has a responsibility to the patient. It is in recognition of these factors that these rights ore affirmed.
It is the patient's responsibility to fully participate in decisions involving his/her own healthcare and to accept the consequences of these decisions if complications occur.
The patient is expected to follow up on his/her doctor's instructions, take medication when prescribed, to make follow-up appointments as directed, and ask questions
concerning his/her awn healthcare that he/she feels are necessary.
The surgery center provides for and welcomes the expression of complaints/grievances and suggestions by the patient and the patient's family at all times. This feedback allows the center to understand and improve the patient's care and environment.
Every patient has the right to file a complaint or grievance to the facility's surgical services director. In the absence of the director, the associate medical director will address the complaint/grievance.
All grievances will be investigated upon receipt of such complaints.
The grievance should be provided either verbally or in writing to the facility's surgical services director at 2200 Whitney Ave., Suite 310, Hamden, a 06518. The grievance will be documented in the form of a variance. Any allegations of neglect and/or verbal, mental, sexual or physical abuse will be reported immediately for the CEO. Substantiated allegations will be reported to the state or local authority.
If the patient is still not satisfied, complaints may be made to the Connecticut Orthopaedic Specialists privacy officer in writing, stating the specific incident(s) in terms of subject, date, and other relevant matters. These complaints may be mailed to HIPAA Privacy Officer, Connecticut Orthopaedic Specialists, 2408 Whitney Avenue, Hamden, a 06518. All complaints will be responded for within a two-week period.
Connecticut Orthopaedic Specialists Surgical Center also seeks to comply with the federal and state laws relating to non-discrimination, civil rights, and equal employment opportunities. All persons receiving services and employees of this organization are entitled to courteous, dignified, and equal treatment by right as well as by law.
Suspected discrimination relating to race, color, national origin, ancestry, age, sex, marital status, religious creed, or any other factor should be reported promptly.
Unresolved complaints can further be reported to the state and federal agencies:
Complaints can be received by phone at the Connecticut Department of Public Health, Division of Health Systems Regulation by calling (860) 509-7400.
Complaints to the Federal Health and Human Services Department, Office of the Secretary may be made in writing to the following address:
Additional information is available at www.cms.hhs.gav/center/ ambdsman.asp.
Connecticut Orthopaedic Specialists Surgical Center will accept but not honor Living Wills, Advanced Directives, and Durable Power of Attorney for Healthcare documents or Do Not Resuscitate (DNR) orders. For clarification purposes, these are
defined as "written instructions, recognized under state law, relating to the provision of healthcare when the individual is incapacitated." (Federal Register, Friday, March 6, 1992).
State statute allows all adult patients to make decisions concerning their medical care. While hospitals, skilled nursing facilities, home health agencies and hospice care programs are required to furnish information to each adult patient as to
their individual rights under state law to make such decisions, the ambulatory surgical center, as specified in OBRA 90, is not obliged to do so. The purpose of an ambulatory surgery center is to enhance the quality of a person's life. If necessary, the
facility will attempt to resuscitate a patient in distress.
We strive to maintain the highest standards for patient care by ensuring that all surgeons are Board Certified. Through the teamwork of our physicians and staff, The Connecticut Orthopaedic Specialist Surgery Center will do everything possible to make your surgical experience a positive one.